Careers: Sales Billing Agent

MAW Communications, Inc. is a certified Pennsylvania public utility headquartered in the City of Reading, PA. Through state of the art engineering and innovative deal structuring, MAW provides affordable, high-speed broadband and data transportation services to residential, business and institutional clients. MAW is a rapidly expanding company looking for motivated, hard-working individuals to join a team that is transforming local telecommunications.

JOB DESCRIPTION

Position: Sales/Billing Agent

Based in: Reading/Lancaster

Responsible to: Office Manager

Qualifications: 3-5 years work experience in sales and/or customer service. Phone sales experience a plus.

Demonstrated ability to understand and utilize billing and CRM systems.

Strong verbal communication skills are a must.

Highly motivated, detail-oriented self-starter with strong interpersonal skills. Demonstrates basic computer proficiency with ability to learn and utilize customized software. Telecommunications background a plus.

HS Diploma or equivalent

Bi-lingual (Spanish) capabilities a plus.

Responsibilities: The Sales/Billing Agent works closely with the Office Manager to maintain and expand the customer base.

Specifically, the Sales/Billing Agent:

  • Answers all customer calls, including sales, billing, and beta testers.
  • Schedules installations dates in coordination with the Outside Plant Manager.
  • Educates potential and existing customers about the MAW and its provided services.
  • Answers billing questions and handles customer service calls.
  • Work with Office Manager to resolve any customer concerns.
  • Maintains CRM database, including detailed client and sales information

MAW Communications, Inc. is an equal opportunity employer. We encourage applications from all qualified persons, and will take each application into consideration without regard to the applicant’s race, creed, color, religion, gender, sexual preference, nationality, marital status, age, physical disability, citizenship status or any other characteristic protected by law.

MAW Communications, Inc. offers a competitive salary and benefits package and the opportunity to grow with the organization. Interested applicants submit their resume and cover letter to jobs@mawcom.com.